Shop Policies

RETURNS AND EXCHANGES

I do not accept returns or exchanges. To avoid any issues, make sure you are sure of your size and budget before ordering. I do not accept returns based on buyer's remorse or incorrect sizing. I make sure to include detailed and accurate descriptions and photographs in each listing to give you all the information needed to purchase. 

Please make sure you read through my ring sizing guide before ordering. 

The most important thing to me is that you love and wear your jewellery, so if you do end up with a ring that does not fit, you can get in touch with me within 2 days of receiving your package and I will do my best to help you on a case to case basis.

If we end up deciding on an exchange, it is on the basis you send it back unworn and in excellent condition, with all of the original packaging. You will also be responsible for shipping both ways. However, keep in mind that some of my one of a kind rings cannot be resized or duplicated so you should take the time to get properly sized before ordering.

If you receive a damaged jewel, get in touch within 48 hours with photographs and I will be glad to help you find a solution

PROCESSING TIME

"ESSENTIALS COLLECTION"-MADE TO ORDER DESIGNS 

Please allow 2-3 weeks for your piece to be shipped. I do my best to get orders from my Essentials Collection in 2-3 weeks. If there are any delays in my production process I will let you know as soon as they arise. 

If you do have a deadline in mind, please get in touch before ordering and I will do my best to meet it...but don't wait til the last minute!

READY TO SHIP

All other items in my shop are typically shipped within 3-5 business days after your order. 

 

SHIPPING 

I send all of my packages through UPS. You will receive a tracking number as soon as your package is on it's way. Packages tend to arrive within 2-5 days, although delays are to be expected during the holiday season. 

 

CUSTOM AND IMPORT TAXES

You are responsible for any customs or importation taxes that might be added to your package depending on your country's policies. 

PACKAGING & GIFT WRAPPING

I love to send my jewelry out into the world with beautiful packaging. If you are ordering a piece to send directly to somebody as a gift, please send me a note at check out and I am happy to include a handwritten note (under 100 words).

REPAIRS 

If treated with respect and care, your jewelry will last a life time. However, once in a while your jewelry might be in the need for a polish or some TLC. I am happy to provide cleaning, polishing or re-finishing free of charge although you must cover the cost of shipping. 

If treated with respect and care, your jewelry will last a life time. However even precious jewelry is not invincible and accidents do happen. If your jewelry had an *ahem* emergency, please get in touch and I will do my best to help you on a case to case basis.