Shipping & Returns
Made to Order-These are all of the items in the Essentials collection, which are made to your size after your order. Please allow 2-3 weeks for your piece to come to life and ship. If there are any delays in my production process I will let you know as soon as they arise. If you have an important deadline in mind, please get in touch before ordering and I will do my best to meet it...but please don't wait til the last minute!
Ready to ship-All other items in my shop are shipped within 3-5 business days after your order.
I send all of my packages through UPS and are trackable at every step of the way. You will receive a tracking number as soon as your package is on it's way. Usually arrives within 2-5 business days.
The cost of shipping depends on your location and total order value. I do my best to offer the best rates I can and give you a better deal depending on order value. Custom projects are always charged a flat rate.
I do not accept returns or exchanges.
Please make sure you read through my product descriptions and measurements, and are sure of your size and budget before purchasing. I do not accept returns based on buyer's remorse or incorrect sizing. Please make sure you read through my ring sizing guide before ordering.
That being said, the most important thing to me is that you love and wear your jewellery, so if you do end up with a ring that does not fit, you can get in touch with me within 48 hours of receiving your package and I will do my best to help you on a case to case basis.
If said ring is a Made to Order ring, I may be able to offer an exchange in a different size. This is under the condition it gets shipped with tracking and I receive it back in it's unworn condition and with all it's original packaging. You will be responsible for the cost of shipping both ways.
Keep in mind that many of my one of a kind rings cannot be resized or duplicated so it really is crutial you take the time to get properly sized before ordering.
If you receive a damaged jewel, or you believe there has been a mistake on my end, get in touch and we will find a solution.